Chairman of the Board, President and Chief Executive Officer.
Glenn started with Progressive in 1986 and has led the company since January of 2000. In his role, he is responsible for product and claims development/delivery, the customer service and sales efforts of both our agency and direct distributions, and the technology to support all of Progressive’s operations. Prior to assuming the CEO role, Glenn served as Business Technology Leader from 1998 through 2000 and earlier led the company’s consumer marketing efforts in developing and communicating Progressive’s consumer proposition and brand. Glenn has an undergraduate degree in mathematics and economics from the University of Canterbury, Christchurch, New Zealand, and a master's degree in engineering from the University of Florida.
Sir, a single mother made the sad choice of feeding her babies or let insurance lapse. She was told of the policy was paid in flu it would be retroactive.
12:00 pm a call was made giving the account information. Within an hour of receiving the information a call was made to become up to date, and to restore coverage. It asked for a specific amount. That amount was paid. However, automation was not concurrent with policy agent- which demanded full payment.
Payment was not accepted, however records were saved and proof of call is/was established.
Checking the accounts at roughly 8:00pm, said single mother realized that the payment was not taken out of her account. She called and was told it could take up to 24hours. She then spoke to another agent and paid the entire amount after learning that what automated was not in fact accurate.
Entire payment was made and accepted at 9:00 pm. There was an accident at 11:00, with insurance in place PROGRESSIVE haggled, and in the end denied a $6000.00 claim. Mother is being sued by the individual whom hit her.
Police also said it was the fault of the victim, because they had the better/ a nice car.
PROGRESSIVE, Flo would not be happy.